We promise to do our best to deliver amazing products and the best customer experience possible. If you’re looking to make a return, here are some things you might want to know:
Returns are accepted for store credit only!
- We remain firm on our return policy with all of our customers.
- Shipping will not be refunded on any returned items and return shipping costs are the responsibility of the customer.
- We do not need to be notified of any return(s) prior to sending them to us. (See instructions below regarding damages/defects)
- We DO NOT offer exchanges. Due to the high risk of sellouts, we are not able to process exchanges.
- We DO NOT offer refunds. Store credit will be issued within 5 business days of the return arriving at the warehouse for the purchase price of all eligible returned merchandise minus shipping paid.
- Swimwear is FINAL SALE
- Shoes must be returned in their original box (if came in one) and placed inside an additional protective shipping box.
- CLEARANCE AND ACCESSORY SALES ARE FINAL AND ARE NON-RETURNABLE. THESE ITEMS ARE GENERALLY INDICATED WITH A PRICE ENDING IN $0.99. SPECIAL SALES WITH DISCOUNTS OVER 30% ARE ALL SALES FINAL. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES OR SALE ITEMS.
- Be postmarked within 20 (twenty) days of ORDER DATE. (Exception: Pre-Orders must be postmarked within 20 days of SHIP DATE.)
- Be received in original, unused condition with original product packaging and original tags attached.
- If an item has stains, smell of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the re-shipping fee.
- Include original invoice or a copy of the order confirmation emailed to you. Please indicate the reason for returning.
ANY ITEMS REJECTED FOR RETURN WILL REQUIRE A RE-SHIPPING FEE. IF WE DO NOT RECEIVE THE RE-SHIPPING FEE WITHIN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY & CREDIT WILL NOT BE GIVEN TO THE CUSTOMER.
Please mail returns to:
MISTY CREEK BOUTIQUE
1017 Brewster Dr
Lake Mills, WI 53551
**Local residents may drop off returns at the address above. Please email email@example.com prior to dropping off.**
DAMAGED OR DEFECTIVE MERCHANDISE:
Please inspect your order immediately upon receipt. DO NOT return before contacting us.
If you believe you have received damaged or defective merchandise, you MUST contact us within 3 days of receipt. No Exceptions.
If we do not receive notification within 3 days, the return will be rejected and no store credit/gift card or refund will be issued.
Process to report damage/defect:
- Use your smartphone/camera to take pictures of the damaged/defective area and email the images to firstname.lastname@example.org, including the tag in the image showing it is still attached to the item.
- Indicate “Damaged” or “Defective” in the subject line.
- Include the first and last name on your Misty Creek account, order#, and product code or name of the item.
You will receive a response from our customer support team within 24 business hours (Monday through Friday - Business Hours Only).
Payment is due at the time of checkout regardless of shipping.
Items are shipped out within 3-5 business days each week. Delivery time does not include weekends. There may be additional delays due to weather, holiday, and USPS exceptions beyond our control.
Free Shipping will be awarded to orders at or exceeding $100 prior to tax & shipping within the United States. All other shipping charges are based on order weight and size.
If the address provided is incorrect and undeliverable by USPS, the customer will be responsible for any additional postage fees that are incurred. A flat rate $5.00 shipping cost will be charged to the customer to re-deliver the order with corrected shipping address.
Local Pick up: If you are a resident in the Lake Mills, Wisconsin or surrounding area you may be eligible for local pick up. Please email email@example.com to confirm or you may be responsible for shipping costs.
Shipping will not be refunded.
Flat Rate Canada Shipping
We ship offer a flat rate shipping option to Canada. The flat rate is $10 to Canada; tariffs and taxes may be charged upon arrival. Customers are responsible for these charges. Misty Creek Boutique reserves the right to choose which shipping company will be utilized for this flat rate shipping option. Shipping time will depend upon the destination - up to four weeks for delivery following 3-5 days of order processing time.
Lost or Stolen Packages
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.