We promise to do our best to deliver amazing products and the best customer experience possible.  If you’re looking to make a return, here are some things you might want to know: 

Returns are accepted for store credit only!

• We remain firm on our return policy with all of our customers.
• Shipping will not be refunded on any returned items and return shipping costs are the responsibility of the customer. 
• We do not need to be notified of any return(s) prior to sending them to us. (See instructions below regarding damages/defects)
• We DO NOT offer exchanges. Due to the high risk of sellouts, we are not able to process exchanges.
• We DO NOT offer refunds. Store credit will be issued within 5 business days of the return arriving at the warehouse for the purchase price of all eligible returned merchandise minus shipping paid.
• Swimwear is FINAL SALE
• Shoes must be returned in their original box (if came in one) and placed inside an additional protective shipping box.
• SALE, CLEARANCE AND ACCESSORY SALES ARE FINAL AND ARE NON-RETURNABLE. THESE ITEMS ARE GENERALLY INDICATED WITH A PRICE ENDING IN $0.99 (Not always). SPECIAL SALES WITH DISCOUNTS OVER 20% ARE ALL SALES FINAL. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES OR SALE ITEMS. 

Returns must: 

• Be postmarked within 20 (twenty) days of ORDER DATE. (Exception: Pre-Orders must be postmarked within 20 days of SHIP DATE.)
• Be received in original, unused condition with original product packaging and original tags attached. 
• If an item has stains, smell of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the re-shipping fee. 
• Include original invoice or a copy of  the order confirmation emailed to you. Please indicate the reason for returning.

ANY ITEMS REJECTED FOR RETURN WILL REQUIRE A RE-SHIPPING FEE. IF WE DO NOT RECEIVE THE RE-SHIPPING FEE WITHIN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY & CREDIT WILL NOT BE GIVEN TO THE CUSTOMER.

Please mail returns to: 

MISTY CREEK BOUTIQUE

ATTN: RETURNS

8648 N Black Oak Dr

Edgerton, WI 53534

**Local residents may drop off returns at the address above. Please email support@mistycreekboutique.com prior to dropping off.**

DAMAGED OR DEFECTIVE MERCHANDISE: 

Please inspect your order immediately upon receipt. DO NOT return before contacting us. 

If you believe you have received damaged or defective merchandise, you MUST contact us within 3 days of receipt. No Exceptions. 

If we do not receive notification within 3 days, the return will be rejected and no store credit/gift card or refund will be issued. 

Process to report damage/defect:

• Use your smartphone/camera to take pictures of the damaged/defective area and email the images to support@mistycreekboutique.com, including the tag in the image showing it is still attached to the item. 
• Indicate “Damaged” or “Defective” in the subject line. 
• Include the first and last name on your Misty Creek account, order#, and product code or name of the item. 

You will receive a response from our customer support team within 24 business hours (Monday through Friday - Business Hours Only).